Return & Refund Policy

At Jeremiahspecialty, we take great pride in the quality of our accessories and jewelry. However, we understand that sometimes an item may not be exactly what you expected. Our goal is to make the return process as simple and transparent as possible, ensuring you can shop with absolute confidence.

1. Eligibility for Returns

To be eligible for a full refund, please ensure that your items meet the following criteria:

• The item must be in its original, unused condition as received.
• All original packaging, including tags, pouches, or boxes, must be included.
• Items that show clear signs of wear, scratches, or have been altered in any way will not be accepted for return.

2. Damaged or Incorrect Orders

We meticulously inspect every order before it leaves our San Antonio facility. If, however, you receive an item that is damaged during transit or is not what you ordered:

Please contact us within 48 hours of delivery. Attach clear photos of the item and the packaging. We will prioritize a free replacement or a full refund immediately, without you having to go through the standard return wait time.

3. The Return Process

Initiating a return is easy. Simply follow these steps:

1. Email our support team at support@jeremiahspecialty.com with your order number.
2. Receive a prepaid return shipping label and detailed instructions.
3. Pack the item securely and drop it off at the designated carrier location.

4. Inspection and Refund Timeline

Once your return package is delivered to our warehouse, it will be inspected by our quality control team within 1–3 business days.

After approval, your refund will be processed back to your original payment method (Credit Card, PayPal, etc.). While we issue the refund immediately upon approval, please allow up to 8 business days for the transaction to reflect on your bank statement, as processing times vary by financial institution.

5. Important Limitations

• No Exchanges: To get a different item faster, please return your current order for a refund and place a new order.
• Shipping Fees: While return shipping is free, any original shipping fees paid at checkout are non-refundable.
• Final Sale: Specific items marked as "Final Sale" at the time of purchase are not eligible for returns unless they arrive damaged.